Consumer Redressal

I APPROACHED INART INTERIORS(MR YUSUF KAPADIA) FOR PROVIDING ALUMINIUM CEILING IN MY BATHROOMS. ENTIRE AMOUNT OF THE CONTRACT RS 24,000/- WAS ADVANCED BEFORE THE WORK STARTED. AFTER MUCH DELAY WHEN THE WORK WAS DONE THE CONTRACTOR HAS DONE UNSATIFACTORILY AND THERE IS LOT DESIRED FROM WHAT THEY HAVE DONE. I HAVE BEEN TRYING TO CONTACT HIM FOR LAST MANY WEEKS & MONTHS BUT THE CONTRACTOR MR YUSUF KAPADIA DOESNT RESPOND. ALSO I REALISED LATER THAT THE MONEY HE CHARGED TO ME IS VERY MUCH IN EXCESS OF THE RATE USUALLY CHARGED FOR THE SAME KIND OF WORK. I REQUEST YOUR GUIDANCE IN THIS MATTER AND ADVISE ME HOW I CAN GET THE WORK DONE SATISFACTORILY.