Consumer Redressal

Hello Sir, Sub: Tata Sky Services I live in high-rise society & some flats does not receive satellite signals. In Dec 2014 when I had applied for the connection, before paying the installation charges I had called Tata Sky senior executive (Mr.Kaushik) at my flat just to confirm, if actually the Dish can be installed at my Flat & only on his confirmation I paid for installation. Ultimately, the dish installed on the outer wall of my room as balconies were not receiving proper signals. Around 10 days ago the dish got displaced in storm When I called the tatasky official for support, he simply delayed & denied to rectify the defect, stating that the dish cannot be installed at my flat. He is now asking me to get the dish installed on the top floor for which is not allowed as per society rules. Feeling harassed I have ultimately applied for cancellation & have requested for refund of installation & unused subscription charges, which also they would be reluctant to accept. Please support