Consumer Redressal

Sir, i am Gour Hari Mondal resided at Garia Aryanagar,panchpota,24PGS(S) kol-152. I'm a customer in WBSEDCL.My meter no is CT1371496(N).Last six month my meter does not any reading.I already complain at electricity office but the office does not take any action about this.My last bill(i.e.-NOV-DEC-JAN) was Rs.2311/-, which is absart. My average bill is Rs.550/- to Rs.650/-.I requested that replace my meter as soon as possible. They sent me a bill with out any changes my meter.After that WBSEDCL change my meter after 6 month of my complain.But now the current period (i.e.FEB-MAR-APR)they sended the bill of Rs. 5,5,43/-. Even when the last meter reading was taken the unit was shown 0.00, but when i'm received my bill it was shown 1578unit. How can it possible? You are hereby requested that please help me about this and do some strict action. Also i want a compensation for my harassment on this.