Consumer Redressal

Goibibo team, i have heard big advertisements and names for you. Me and my family have been booking almost all our bookings from you. Yest you guys have cheated on me. I booked a ticket PNR YDMWY, it got booked for a wrong date due to some internet issues and within a minute I called goibbo and they promised for a full refund. It was March 09, 2015 and till this date I have not got any refund. The customer care IVR has no option to talk with executives for any past trips. Everytime I write to Goibibo for this complaint, they keep on lingering on this issue and keep giving false promises that by next week we will provide you refund and so on. They keep saying that they are awaiting money from airlines, why should a customer bear such issues, I booked a ticket from Goibibo and not from the airline. Goibibo is answerable to me. You guys have to return my money, why should I wait till you dont get a refund. What if you dont get refund throughout the life?