Consumer Redressal

I had bought two Samsung Inverter A/C from khoshla Electronics Nagerbazar on 12th May 2015. Samsung is suppose to install this. But their customer support representative did not install the A/C, as it is normally installed in other places. They were forcing us to install the outdoor unit according to their ease and convenience. i.e within our balcony. which is creating a lot of inconvenience to us. As the two large units if install their, will block the whole place and I have a two year old baby girl & elderly parents, who can be highly injured, if it dangerously kept their. I had request them to install it as it is installed other apartment and houses but they are not ready to co-operate with us. So I had requested them, if the issue is not sorted out with a dialogue then please take back the A/C. Because I can't stake my family's life for a mare A/C.