Consumer Redressal

I purchased a Intex LED T.V on 20th Oct 2014 from Ajay Electronics (shop no. 34, crystal Arcade) with 1 year warranty. After 7 months I started facing problem with the screen panel, On registering complaint with nearby service center (complaint no.- 5051190000443) they took the unit from my home assuring that the defected panel would be either replaced or I will be provided with a new T.V set. 7 days from the date of complaint I called them to check the status of my complaint to which they replied that the spares aren't available and there can be untimely delay whereas in their warrant terms and condition they have mentioned a 3 days 'Turn Around Time' Kindly help me out.!