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Complaint #12811 — Gayathri Jayaraman

Filed: 15 May 2015  ·  Address:
I traveled from Chennai to Jaipur via Delhi on 4th May 2015 by Indigo Airlines-Flight 6E-244.Booking reference:ZBN8WD.What happened to me in the flight is absolutely disastrous and might have costed my health and life.Around 5.30p.m,I requested the air hostess to fill my bottle with cold water.After 25 minutes, she brought back my thermos MUG me with HOT BOILING WATER and did not even bother to inform me about it. I opened and poured the water directly into the mouth.My entire tongue & mouth got burnt.I developed blisters. 10 days after the incident I still cannot eat or talk properly. Ms Harshita and Ms Kiran@Jaipur airport said that they would register the complaint and would notify me within few hours. But no response so far.I planned Jaipur trip 2 months in advance to attend my best friends wedding.But Indigo collapsed everything with their careless service.I could not enjoy wedding, could not eat food.Even 10 days later, I am unable to eat.Irreversible damage to my taste buds.

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