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Complaint #12796 — TG Ramaswamy
Filed: 14 May 2015 ·
Address: 208 Kalparaj Apts, Valipir Road Kalyan-421301
Complaint summary
I had booked a confirmed ticket (Return) from Delhi to Kathmandu and Kathmandu to Delhi vide PNR D994JD online through Goibibo on 24 Nov.2014. I had paid Rs. 10,817/- through my credit card.
As I am a retired man of 63 years old I wanted to save money in travelling so I had booked a ticket to New Delhi from Mumbai by Rajdhani express to travel on 21 January, 2015 so that I reach New Delhi on 22nd Jan. 2015 morning and I can catch the flight No SG45 departing from Delhi Airport at 05-15 PM.
On 17 January 2015 I received a SMS text from Spice jet for providing meal services which I had not opted for.
On 21st January, 2015 when my train had already moved from Mumbai Central and nearing to Palghar Station at around 17.59 hrs I got another text message SMS in my mobile informing that flight SG 45 for 22 Jan. 2015 is cancelled. The Text message is reproduced below for your information:-
"Dear Spice Jet customer (PNRD994JD): Your flight SG45 dated 22 Jan 15 from Delhi to