Consumer Redressal

This complaint is against Godrej & Boyce Mfg. Co. Limited (Appliances Division), Vikhroli, Mumbai. Contact person at Godrej - Kiran Wagh (kiranw@godrej.com). Phone number - 022 6796 1700. Almost one year has passed and the free maintenance service (wet & dry) for the split AC has not been provided as per the terms. Therefore claiming compensation of Rs. 10,000 for deficiency in service during the first one year tenure. The cost of the AC is around Rs. 40,000. Have done several follow-ups through several phone calls, but they have not bothered to respond. Have also lodged a written complaint through email. Additionally, also claiming refund of Rs. 6,255 plus bank interest. This amount was taken in advance for a period of 4 years starting 28 May 2015 to 27 May 2019 for additional service contract period. Would like to terminate the contract Complaint was also lodged with the customer care call center, but without even resolving the complaint, the same has been closed.