Consumer Redressal

Purchased 2 SAMSUNG SPLIT AC'S IN SEPT 2014. THE BEDROOM AC STOPS COOLING WITHIN A MONTH.. GAS LEAK REPEATED VISITS TO KOHINOOR ANDHERI PROBLEM NOT RESOLVED. REPEATED COMPLAINTS TO SAMSUNG CEO WHERIN ASSURANCE GIVEN THAT IT IS NOT A PROBLEM WITH THE UNIT BUT A INSTALLATION ISSUE & IF ANYTHING HAPPENS IN THE NEXT 6 MONTHS WILL BE REPLACED. TECHNICIAN COMES FOR SERVICING YESTERDAY.. IN THE NITE THE ROOM IS IN WATER .. WATER DRIPPING FROM THE INDOOR UNIT.. A THREAT TO LIFE.. WHO TAKES THE RESPONSIBILITY ... SAMSUNG. THE HALL AC TOO WAS NOT COOLING. TECHNICIAN SAYS GAS PROBLEM WILL BE SETTLED. THENEXT TECHNICIAN COMES , SAYS UNABLE TO LOCATE THE SOURCE OF GAS LEAK.. UNIT TO BE TAKEN TO THE SERVICE CENTRE. UNIT TAKEN TO THE SERVICE CENTRE YESTERDAY. IT IS NOT JUST THE QUALITY OF THE AC'S BUT SERVICE TOO WHICH IS QUESTIONABLE. TECHNICIANS DONT TURN UP ON THE DAY OF THE APPOINTMENT. REPEATED CALLS.. TO BE PRECISE 6 BETWEEN 1.30PM TO 6.PM ON 5THMAY TO CUSTOMER CARE WITH THE SAME REPLY THAT THE SERVICE CENTRE WILL BE CALLING ME SHORTLY. AT THE END OF DAY AT 06.40 PM.. THE SERVICE CENTRE CALLS TO EXPRESS THEIR INABILITY TO COME AT THE SPECIFIED TIME. WHY DOES THE CUSTOMER HAVE TO BEAR THE BRUNT ALWAYS.. WAKE UP SAMSUNG... YOU NEED TO GO TO FINISHING SCHOOL.. QUALITY HAZARDOUS TO LIFE BUT ATLEAST SCORE ON ADDRESSING CUSTOMER ISSUES.. ITS DOOMSDAY FOR YOU GUYS.. WAKE UP CALL