Consumer Redressal

Here is My LG LCD TV Complain Ref No. RNA150506008073, RNA150506074819 RNA150504013659, RNA150504098715 ,RNA150502046944, RNA150501019943, RNA150420046541, RNA150420041322, RNA150418096112. Many times I complained to LG customer care and called to senior management team but nobody give the resolution for my 32" LCD TV. There is a problem in Display Panel. And due to part unavailability they couldn't give the support or service. MY LG Tv is in under warranty or AMC. They said this product is obsolete. But my question if LG is failed to give the service or support then why continued or renew my LG Tv AMC. They are giving standby option to replace the old tv with new LED Tv after paying some amount approx 11k. My question is why I paid for the same. I.e. Not the consumer support and why company decided to continue or renew my TV AMC. If part is not available then they should replace the TV without any extra charges. Because consumer is already paid the charges for the product and AMC.