Consumer Redressal

This is to inform you that I have given my LenovoA680 mobile phone to the service centre at Magnet Service, 75/406, D.H. Road, Hindustan Park, Kolkata-34 on 24.04.2015 as suggested by Lalitha Shettalli of your Company. The service centre told me that they would return me the phone after 3/4 days but they didn't even call me till date. I asked them over phone about the matter but they said that it would need some more time. Today is the 12th day after I have given the phone to the service centre. They didn't call me. They not even given me an alternate phone set for temporary use for these days. Actually the problem is with the power key and it is within the warranty period. You are aware that I am facing so much difficulty without the smart phone. I have e-mailed you several times but the problem is not yet solved. This is much harassment for me. Binu Baby of your company asked for the job sheet via e-mail. Now I ask you that why can't you get the said job sheet from the service centr