Consumer Redressal

Sir/Ma'am, I am a Aircel user from many years. I appreciate the services provided by company, but recently I have got a issue against the company.Whole story is that I have to visit Bhopal for a week and for that I have called the customer support executive on 21st April for getting info about the roaming packs applicable on my number. The executive told me that Aircel networks are available in Bhopal and I can get a recharge of Rs15 which is valid for 5 days. But on reaching Bhopal I came to know that Aircel networks are not existing there and my charges are being deducted as per the roaming tariffs. I complained about this to the customer executive again but got no result for the same. All I want is a serious action to be taken for providing wrong info to customer and reimbursing the penalty charges for the inconvenience caused to me. And also the executives should be informed with the correct information so that no other customer should face any problems due to company's fault.