Consumer Redressal

In the month of March 2015,we decided to install a water purifier from Aquaguard (Eureka Forbes). We called the so called Doctor of water at our residence on 06/03/2015 for that purpose. Mr. Probhat Halder and Mr. Subir Halder recommended us Aqua guard Magna Product for the same by testing the TDS of water. On 02.05.2015 water purifier stopped functioning and immediately service technician was called for repair. The technician informed us that the suction filter is getting chocked since there is no iron nil filter installed,which the marketing executives never mentioned. Anyhow the technician solved the problem . On 04.05.2015 (Monday) morning again the Water Purifier malfunctioned, we informed the customer care executives and the marketing executives about our problem which both of them ignored and did not respond. Therefore we want immediate replacement or repair from their end asap since we have a one month old child at our home and our only water filter is out of order.