Consumer Redressal

I had purchased few furnitures from Ajith Wood Craft, Kottayam. Its a great disappointment that what is promised to us is only verbal. As a customer, i asked the salesman, Mr. Pramod to provide this in writing. Why i ask him to give it documented is only because, we never know when rules change or when people may change within a company or even when the internal rules within the company may change. The reply i received from this salesman is, they do not have such a facility to provide a written guarantee on the promised statement. Promise made by the supplier; 1. They would provide a lifetime warranty on the wood supplied, provided the wood is not damaged due to reckless usage. All i told him is, this would not happen from my side. But what may happen is, In India what i have seen is, if this is not used frequently, termites or dark beetles may eat portions of the wood and thereby might cause damages. Hence i asked him to provide this in writing, which he refuses.