Consumer Redressal

I had purchased a Vacuum Cleaner which had developed fault about a 25 days back. I had contacted Eureka Forbes over their sites and also over SMS. They had contacted me over phone against SMS and assured me the visit of the Technical staff and rectify the fault. Till date nobody visited and attended the fault. The complaint lodged over the sites were responded with a docket no which on follow up was turned out to be invalid no. Hence I am at the dead end. While I had complaint at least five times but Service had not provide although the equipment is still under Guarantee period and moreover the item is provided with life long free Service.