Consumer Redressal

I am Tarun working in UN, purchased air cooler Orient with Rs. 8525.00 19.04.2015 at SPAR Hypermarket, Gurgaon and they delivered the it on the same day at 8.00 PM and on the next day, when the cooler is switched on, the water pump is not working. I requested the SPAR Hypermarket to replace the cooler with new one as they delivered a defective cooler. Instead of replacing cooler, they suggested to call Orient Help line. Then I knew that calling costumer care is begging and waste of time for sheer lack of due diligence with SPAR Hypermarket dealer, who get profit by selling defective cooler pieces and attaching to Customer Care. I have to spare whole working day scarifying important deliveries which are 1000 time economic than fixing cooler. Dealer like SPAR Hypermarket attaching to customer care is a cheap trick to sell defective products and getting benefits and please facilitate replacement of my new defective Orient cooler by SPAR Hypermarket.