Consumer Redressal

I am Tarun working in UNITED NATIONS. I have purchased an air cooler of Orient with a cost of Rs. 8525.00 on Sunday 19.04.2015 at SPAR Hypermarket, Gurgaon and they delivered the cooler on the same day at 8.00 PM and on the next day, when the cooler is switched on, the water pump is not working. I requested the SPAR Hypermarket to replace the cooler with new one as they delivered a defective cooler. Unfortunately, instead of replacing with new cooler, they just suggested me to call Orient Help line customer care. Then I knew that calling to costumer care is begging and waste of time for sheer lack of due diligence with SPAR Hypermarket dealer, who get profit by selling defective cooler pieces and attaching to Customer Care. I have to spare a whole working day by wasting working hours scarifying important deliveries which are more 1000 time economic than fixing the cooler. Dealer like SPAR Hypermarket are to be made responsible to replace the defective pieces instead of attaching to