Consumer Redressal

I have been cheated by Hometown, Part of Future Group and earlier a part of Pantaloon Retail. I was shopping at ‘Hometown’ retail store at Vashi Raguleela Mall last year where I was introduced with their in-house Design & Build Service for home interior development. I expressed my desire for a visit and their impetus on total costing estimate. Hometown team showed extreme eagerness to visit my place, later asked for INR 16,000 payment on the first visit site itself and told me that if project is not finalised that this money would be refunded. Thereafter I was called to Thane Hometown branch and asked to buy furniture, hardware etc. On asking what is the actual plan or the budget etc, the Hometown team kept dodging queries and kept insisting to buy products first. I insisted that without knowing the budget or the actual interior design plans how we can start spending, on this Hometown stopped communicating and now not answering to my calls or emails. I bought one flat at Kharghar and