Consumer Redressal

I bought IFB washing machine from Gurgaon dealer in 2010. The machine stopped working on 13th April 2015 for which I filed a complaint 15327107 on 14th April. The technician visited mentioned PCB part needs to be replaced and collected service charge of 337 Rs same day promising to replace the part next day. Ever since then I have been calling IFB customer service in morning and evening regularly. The complaint has been forwarded many times and escalated to many people but no use. Supervisor Ashu - 9212766217 Super. Bharat - 9212766211 Manager Neema - 8595324115 Area mngr Chanchal - 9313778756 Another supervisor Balbinder Every time I am being asked to wait for some time and get an assurance of 24 hours time frame but no one has honored the committment so far. The customer care number is 011-39004321. I haven't visited a temple so religiously and I have called IFB like 25 times in past 9 days. Kindly help. The address of IFB: IFB Industries Limited D-60, Okhla Industrial Area, Phase-1, New Delhi-110020 E-mail: delhi_service@ifbglobal.com Tel. No: 18604255678 - BSNL / MTNL Callers 011-39004321 - Other users Service Charge Receipt No. 301516001475 I ended up calling last time today to cancel the complaint number and return me back my service charge so that I can go to local mechanic and get the machine repaired to which they denied.