Consumer Redressal

I purchased a product from Askmebazaar.com.The order Id is AB960857.The product received by me was damaged and broken.I made a complaint on 14/03/2015 regarding a refund for a damaged product received by me.I was informed that I will receive the refund within 10-12 working days from the date of complaint. Till date I have not received the refund.Every time I call their chargeable customer care I get the same response that we are forwarding your request to concerned team on high priority basis. They will call you and tell you the date of refund. I never get a call from their end. Lastly, I was told that the refund has processed on 04.04.2015. It's been 18 days since then but the refund has been received by me.Again today I get a call from them stating that the refund has been processed on 21.04.2015. You will receive it in 7-10 working days.This is a case a fake and fraud.