Consumer Redressal

Hi There, I have recently done a Mobile number portability from Reliance to Airtel for my number 8880177766. Airtel has sent in their person to do address verification to my residence and same was completed immediately after i requested for MNP. My number has been converted to Airtel from march onwards and 2 bills has been generated since then. Now surprisingly without any information they barred my service, when i approached their outlet in Kormangala to get clarity i was told that number has been barred due to pending address verification. On my first visit(30th April) they were not ready to register any complain about my issue wherein outlet manager (Ganapathy) has committed to get the issue resolved by next day but there was no action from their end. He even gave his mobile for any assistance but he never responded to my call on that day where I made more than 50 calls to reach him Again on next day (1st May) i visited their office and demanded for service request registration number which they gave and committed to clear the issue within 24hrs and this time also they failed. On my third visit (2nd May) I demanded for solution and this time they convinced me saying that due to some internal miscommunication on my address verification information didn’t get captured in their system properly so they requested for another Verification for which i agreed. Without any pre intimation verification guy had come to my house on Saturday (3rd May) when i was not in station. He called up on my alternative number and i told him to come on Monday or anytime in this week but he never turned up neither responded to my calls on weekdays. On Tuesday when i called Airtel customer service i understood that my number has been totally discontinued. Again on 9th May i went to kormanagala outlet to get clarity why number has been Discontinued wherein they said since i was not available at home address verification has been failed. All i wonder is when there was a verification done by them and i have signed on papers produced to me why they are claiming for another verification. Also if there is internal issue why should they penalize me by deactivating my number for more than 10 days now. If they claim address verification is not done then how can they allow me to use for 2 months and they billed me for 2 months. If TRAI says without address verification number cannot be activated how they activated and let me to use for 2 months. It is very clear evident due their internal miscommunication they disconnected my number and caused me so much trouble and monetary loss to my business. I looking forward for a proper justification and compensation for the loss they caused to me. Please suggest me way forward and appropriate action against Airtel for causing me trouble. I am available on my alternative number 9742155509 for any clarification.