Telecom
Active
Complaint #12301 — Samudra Bhattacharya
Filed: 21 Apr 2015 ·
Address: —
Hello Sir,
I have a Aircel Prepaid mobile connection(+917278110396). On 16th Apr 00:06 AM I activated a Internet Pack(KOLDECPI3) by self service,dialing *121# which promises to give Daily 15 MB 3G/2G data for 28 days at Rs3/Day. On 20 Apr 00:47 AM I used internet (less than 15 MB) but they charge be 80 rupees . When i complain,they said money can't refund. Even though i have already subcribed to a internet pack which promises to give me 15MB 2G/3G data DAILY but still they deducted 80 rupees. Their justification was my number was credited with 15MB data on 02:30 AM. While selling the product they are advirtising 15 MB data DAILY but actually they are not giving us that. Daily means 24 HRS ( from 00:00 AM to 23:59 PM) but they are giving 21:30 HRS (02:30 AM to 23:59 PM).I was not informed this term any where neither while buying the product nor by message. So i request Aircel refund my 80 rupees.
Thanks
Samudra Bhattacharya
Mobile No:+917278110396
EMail: bhattacharyasamudra@gmail.com