Consumer Redressal

i am purchase the Device (Tablet phone) on the 19-02-15 but he was Broken receive. the company promise me the this device courier on our service center gurgaon and after that 5-7 days you receive new device. but i receive after one month and he was also not working properly. his first sim contact not save and show. when i tell the company he is agaig me say that the device check our service center . i deposit the device on 24-03-15 kurukshetra service center. again the one month but till date no response the company. i am many phone call the company. When the device is taken. Since then, I am facing problem. detail Below:- Name : shiv kumar Contact No : 9729284534 Email ID : shivkaushik21@gmail.com Ticket ID : GL0317HR11470 Job ID : RVSRN1503KCM00048