Consumer Redressal

I am using an Aircel network. They had deducted my 60 Rs from my balance and when i have called their customer representative for a valid reason for my balance deduction . They answered me that the reason is not uploaded in their system and they told me to call after 1 day. When i have called them after a day they have given me same reason as above and told me to call after 2 hrs to know why they had deducted my 60 Rs. They had deducted my amount on sunday at 4p.m.So i want to know a valid reason of my deduction and refund me the same amount.