Consumer Redressal

Hi sir my complet is about ballance deduction from my main ballance .i bought new aircel sim .but today i receve call for cervice activating ringtone but i only listen this call didnt respod it .or not to press any mobile button .(i have of call recording of it ) at the end of call they said that they activated hello tune on my mob..i got comfermation msg .on my mobile later on they (compony deduct 25 Rs in my account ...i complet in company Customer Care com no is 1-18897851733 .but they didnt solve and didnt refund me 25 Rs ..hence there is no matter of 25 Rs but compny chitted in my case ...other case are resolved beacause they havnt any imformation ... ..i suarlly said that i didnt activate this cervise but deduct 25rupies hence plz solve my problem i have froofe about call ..my mo no is 7040062920 my self Bhausaheb valiba kedar