Consumer Redressal

My name is Ravi and my telephone number is 9008511441 and 9008511442, I am using Airtel mobile from past 4 years. In the month of December 2012 Airtel has activated 3G GPRS on both the sim card without my consent. I did not send any email or SMS or called their customer care to activate the service. I came to know about this in the month of April 2013 when I received bill for Rs.466.97. When I raised this issue on 7th April they reduce my bill to Rs.16.19. I wrote several emails and called airtel customer care to reverse the charges along with service tax that I paid from past 4 months. Today, 9th May I received an email stating that airtel tried reaching me on 7th & 8th of May and I did not receive the call hence the case is closed. I checked the call list on my mobile and I do not have any calls from Airtel. Without checking the details or doing any background check they have closed this case. I have paid Rs.250 + tax per month on both the mobile from past 3 months. I would request