Consumer Redressal

Hello, This is Sahil. I had ordered a product "Redmi 10400mah power bank" from Askmebazaar which I received on 30th Jan. And from next three days I raise a complaint for reverse pick up because the product they have delivered is not genuine and not worked according to specification of product and also have a lot of scratches on it plus packed not in company's box. It is more than 2 month. I did weekly call on customer care and tell them about the complaint i have registered but no response they give even not of emails. Every time they told that "We have forward your complaint to higher authorities on priority bases and they will respond you within 2-3 days But no call and message I received. Even on 25th march they call me and said you reverse pick is generated and will be taken up in next 2-3 days and take my bank account details for refunding process. But still same they just complete their formality not follow they their own words too. Please help me to get my money back. Thanks!