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Complaint #11994 — Kaushik Kumar Bar
Filed: 7 Apr 2015 ·
Address: Marathahalli, Bangalore
I am Kaushik Kumar Bar (mob: 9945076612).
I recently (17th March. 2015) bought a Springfit king-size mattress (78*72*6) from Hometown. Marathahalli. Bangalore. The INVOICE No. is 91435812. Snapshots of the receipt are attached.
The mattress was delivered on 23rd March. and was lying in my room. unused and unopened. On 28th March. I turned the mattress upside down. and to my shock. I discovered that the mattress was delivered damaged. The plastic cover has not yet been opened.
I've already contacted both HomeTown and Springfit, but they are not willing to take necessary steps.
I would like remind HomeTown that I've paid them the full price for a new mattress - I want a new mattress in entirely good condition. I'm not going to accept any makeshift solution.