Consumer Redressal

This is to bring to your notice that Nawab Motors Noida has taken my car Skoda Laura DL 2 CK 7686 for AC compressor replacement for last 30 days or more and the same has not been given back to me or even status updated. Car advisors, Sunil Rathor, , Gaurav Sharma, Sanjeevan & Shankar at service centre workshop refuses to respond and update the status or pick my phone, the lady at reception only gives me the mobile number of various advisors without any feedback on the status. She does make promises of calling back to give feedback but does not call back. History of 2 months of Rigorous follow up by Cusotmer My Skoda Laura DL 2 CK 7686 (2011 April Model under warranty ) was given for service on 15th March 2013 for service with specific complaint that the AC was not working(I did not get any reminder call from Nawab for Service since they did not have my new mobile number although they had my land line number and email id). The car was serviced in two days ( my experience with Nawab Motors is that they always give car in 2 days or more ) without AC repair or status about the same updated. The AC was obviously not working and I gave back the car to Nawab for repair, they kept the car for next 6 days as it took them 6 days to find out that the compressor was not working and that it had to be replaced. This information was also given to me after repeated follow up with the advisor Sunil Rathor, who thinks taking customer call is a big obligation to the customer. The lady at Reception Mrs. Monica’s only job is to rattle out mobile number of advisors and bang the phone down, not knowing that these advisors do not pick up the phone. It took them 12-15 days to get the replacement compressor from HO Aurangabad and Nawab Motors does not think it is important to let the customer know so that the car can be brought for compressor replacement . Upon my own follow up with Sunil, I came to know that the car compressor had come a few days back but since Mr. Sunil Rathore had not followed with the spare parts manager so he was not aware that the compressor had come from HO. Now it is again 5 days and the story about the compressor replacement is still a mystery. Since today morning 9:00 am, I am following up with Nawab Motors, receptionist Monica does not think it is important to give me a status update and insists that I follow up with Advisors at the numbers given by her. The advisor Sunil is not in office and Mr Iqbal who he had advised me to contact is also on leave Monica says she cannot do anything not give me the number of Nawab Motor workshop GM Mr Koshy K kaushik as he is very senior and will not take anyones call to update status even if his employees are on leave. Shrikant Shrivastava