Consumer Goods
Active
Complaint #11889 — R SRINIVASAN
Filed: 3 Apr 2015 ·
Address: FLAT NO.3A, NALINI APARTMENT, 370 PARNASREE PALLY, BEHALA, KOLKATA 700060
We had purchased a SAMSUNG Split AC Model No.18FS3TAUR from Khosla Electronics Pvt Ltd., Kolkata on 07.04.2013. The machine had functioning problem right from the date of installation which was somehow managed by the service engineer of which I have no technical idea. However, recently during March 2015, Samsung having launche the CARE service for AC machines which was availed by me also. In doing so, the machine both indoor and outdoor unit has been removed and taken to their service factory 3 times and returned back with no solution. The problem detected was gas issue and now gone ahead with compressor bursting & condenser problem which means all important components in a AC purchased by me were faulty even during the time of purchase which Samsung will never agree. It has been almost 30 days since my unit is lying with the service provider and I having mailed several time to Samsung Support, chatted with them and promised with earliest solution. Yet there is still no solution.