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Complaint #1187 — Aman Garg

Filed: 6 May 2013  ·  Address: E/D-42, New Ashok Nagar, Delhi-11996
I Had bought a vodafone broadband post paid connection(9582279856) in january 13 on which i activate the plan of Rs 450 for 3gb/month. In the first month itself vodafone has charged in the bill Rs.3710(appx), but i asked for breakup of excess usage they said they can\'t provide ..... i said its ok if u don\'t provide the break up so i can\'t make the payment.After 2 or 3 three weeks vodafone barred my other three (3) vodafone nuber services whenever i call on customer care111 they said if you want to do settlement then u have to visit vodafone store and i visited then vodafone store staff said they can\'t do anything in this i have to contact with collection department... i again called to customer care the exeutive said vodafone don\'t have any collection department but they can provide a number of vodafone employee who can suggest u in better way, they provide a number i.e., 9811918326 vijay. I called him he said he is busy right now will call by himself i wait for his call for 4,5 hours but not receive any call again i call him but call was not picked... same process continues for three days, after three days i again called him so he is busy on another call again i repeat the process the he start disconnecting the call from last two days he is continuosly disconnecting the call or not picking the call...... Vodafone telesales employees as well as vodafone store employeee of sector - 18, noida, not suggesting me in this matter infact they are misguiding me.... Now i want to make payment but not as per the bill but actual usage a i have done or ready for settlement but before that i want my other vodafone numbers activate right now.... please suggest or help --

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