Consumer Redressal

Sir, I want to notify you that I'm using Wishnet broadband service for last 5 years in kolkata (BaghaJatin Area) and their service is very poor. Connection is very unstable since last 2 months at around a specific time of day with huge latency problem and moreover the customer support executives are very arrogant and have zero knowledge about the problems I am facing. Whenever I call them up they says some so called diagnostics which are useless and then opens a support ticket which gets solved automatically after 24 hours without rectifying the issue. The senior executives have also zero knowledge about networking yet they are charging a huge amount at the cost of nothing. I will be grateful if steps are taken against this fraud internet service provider or at least warn them to fix their service as soon as possible. This is my letter sent to West Bengal Consumer Forums today against this horrible ISP...Looking forward for some action. Thanks