Consumer Redressal

Dear Sir/Madam, I recently purchased DTH from Airtel in April 2013 and I have been facing issues since the beginning. My customer id is 3012276768 and I had opted for an external recording feature. But when the provisioning was done, I was provided a normal remote. I have been paying for the recording service but I have not been able to record because of the remote.I have been chasing up the dealer and the Airtel customer since then. Initially I was told that it will be delivered in 1 week time, but so far nothing concrete has happened. Since then I have been calling the customer care almost daily, and the customer service is awful, they disconnect the call if they are not able to provide the solution. This has happened close to 5 times. I even went to the extent of filing a redressal complaint in Airtel site regarding this issue, but to no avail. These are the complaints that i have registered against the service. - DT042100021, DT042100022, DT050500079