Consumer Redressal

Hi. I am a resident of kharghar. I had purchased videocon double door refrigerator in august 2013. Since purchase I am facing lot of problems in the product and after complaining many times to the service center and videocon higher authorities my issue is not solved. The issue is that the locking strip is missing since the purchase and I was not accepting the delivery but the delivery guy refused to take it back and told me to give a complaint. Later on I faced a problem with the working. My refrigerator's timer is changed 3 times in last 14 months. Now again I am facing a problem that the LED light is not working and now the service center people are telling that the part is not available and will take more time. I request you to help me with the same. I am facing a lot of problem and not getting proper service from the service center. The videocon people are also not co-operating and are very rude and pathetic. Please help me as soon as possible.