Consumer Redressal

I ordered \"Fastrack Black Analog Men Watch - 3039SL02\" on 20 Feb 2013. Today(25 feb 2013) order shipped as Fastrack Black Analog Men Watch - 3039SL01\'\' and the bill is not inside the packet. The gift Acchies perfume also not their inside the packet . My Complain No is-703752 Order NO-3002020505 I have been calling repeatedly almost everyday I have been receiving the answer saying product order will be generated in 24hrs which is not happening for past 2 months. I would like to know what exactly is happening as I have spent Rs1300/- Its not a small amount.I have already discuss with Komal, Swity and your all customer care people.They are not helping me to get my product.Please help me to get my product. do it need full as soon as possible.