Consumer Redressal

I booked airline tickets with Spicejet through in.via.com (Ref # FMN17W4R9X6, PNR # H8ZWJW). Due to SpiceJet financial issue, airline cancelled 1 out of 4 tickets. Due to non availablbility of alterante day reservation, I cancelled all tickets with full refund. Spicejet already refunded my amount but it has stopped at Via.com. For past 2 months, I am calling Via.com customer care and everytime they say that refund transaction is done from their end and will take 10-15 days to reflect in my account. Out of 4 ticket transactions, I have got just 2 ticket refunds credited into my account and that too after 45-50 days. Sometime back one of Via.com customer care guy told me that earlier customer care guys have given wrong information about refunds to me. After checking my account statement, it is still not showing other two refunds. I am really fed up with these Via.com. I want to get the refund amount credited into my account. Please do something as I am running out of my patience.