Consumer Redressal

I had ordered a Sony KLV 48R482B Television from ShopClues.com on March 16th. ORDER NO 43541979. I brought the product as it was available In Stock after verifying the details. I dropped an email from the website to the merchant asking him questions such as the genuineness of the product and the contents of the package installation support extended warranty details and there has been no response at all. I called up the support team and they said that the product is not available and there is a delay and will be resolved in 24 to 48 hours. Their answers were neither satisfactory nor making any sense. I demanded for an escalation when I inquired why the product is still available on the website for purchase even though its not in stock. This made me furious and I was declined a telephonic conversation with a supervisor or manager. I reached out to several times and an agent named Deepika said that the supervisors are busy on other calls which did not sound right to me. I requested a ca