Telecom
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Complaint #1176 — Sweta Bhatt
Filed: 3 May 2013 ·
Address: F-822 Maruti Paradise, Sector 15, CBD Belapur, Navi Mumbai
Vodafone has charged me a bill of Rs. 4561 for the period 26/03/2013 to 25/04/2013 which includes Rs. 3783 for data usage which I have not done. I have made several calls to their customer call centres and also written emails to their Nodal Authority vide docket numbers 607256305 and 1322592860 but they are not ready to accept the fact that I have not used any internet. Infact, the online account on their website also shows zero duration. When asked for details about the pages accessed, they are also not providing any details which supprts their claim of Rs. 3783.
Please help.