Consumer Redressal

I have genuine insurance from APPS Daily and insurer The New India Assurance of my mobile handset, but your are not approving my claim of touch screen damage. As per Nokia service center repair quotation they will change the Touch screen and LCD part as both are attached together. But you want LCD damage photo which is denied by service center as service center will not receive the opened phone after LCD then your approval. As per the trail mail, you said to go to the service for direct conversation with Nokia Care service center but after reached there you are not ready to talk with them. You guide me to go the service center for mobile repair at the time of claim intimation now you are not ready to settle my claim as well as not coordinating with service center. Even you are moving turn around the customer without any accurate solution for a genuine claim, then what is the use of insurance if you don't want to pay the genuine claim smoothly. It mean you are only the premium collection center not for claim settlement and having customer care team without any use/solution.