Consumer Redressal

We would like to bring to your notice that we received bill against consumer no. 63038035013 in the name of Manik Bhattacharjee for Rs. 27650.00 with due date of 23.03.15. There is gross negligence in meter reading. We have observed that from pattern of consumption of last six months consumed unit for 09/14 to 02/15. Previous meter reading in February bill shows 642 units whereas present reading shows 3679 unit resulting in 3037 unit for such a domestic consumer consumed in one month is unrealistic. There is gross negligence in part of meter reading personnel. We would like to know from you after your details investigation for such erroneous meter reading resulting in high bill amount. It is regretted to state that the above bill is not containing the opening matter reading and closing meter reading of the bill period properly and simply shown the consumption as 3037 units which is not justified and acceptable for us. We hereby request you to kindly get the above bill rectified immediately and adjust our payment in next bills onwards. Please note that if the bill is not rectified and intimated to us within 48 hours we will be complelled to lodge our complaint with Ld Ombudsman WBERC.