Consumer Redressal

Dear Sir/Madam, I undersigned customer of Reliance Connect, residing in Dombivli West, like to inform you that, I have a broadband connection of Relaince Net Connect, No. 9321296791 using since 9-10 months now. The issue started from 26-Feb-2013, 04-Mar-2013 billing Cycle when I convert my plan from 750 INR to 250 INR. On the same month someone deposited a chq (Probably from Reliance Connect Dombivli –West Branch - Swastik Communications) which got bounced. Due to the this, I was been charged Chq bounce charges along with late payment changers in next billinig cycle. I intimated Swastik Communications abut this, where I was been told & assured that it will get a waved off after sending a mail to the concern dept (Relieance Connect Billing Dept). At that time I was been told to do a part payment & continue with the service. But what a shame that I am following on this since 3 months now. The amount keeps on accumulating in every Bill cycle & the connection gets disconnected every month due to late paymeent of remaining amount. The branch (Swastik Communications) guys (who are really irresponsible & careless) says they have sent a mail reagrding this & have spoken with there seniors. I called Releiance Communication customer support for BroadBand Services Billing Dept, I was been told that they have not recieved any intimation on this from Swastik Communications. Also, last week I got a call from reliance about the wave off, but still in this month’s bill, it is still reflecting along with late payment charges. When contacted to Reliance Swastik Communications, they still say they will resolve issue after consulting there seniors, but dnt know how & by when. This is really frustrating & disappointing. This shows FOOL and CHEATING with customer, once customer buys Product they have to Run behind such Service providers. Request to REFUND my Reliance Connect device money back since company failed to provide Prompt and proper services. Request to all concerned Authorities to take necessary strict action against such big reputed companies those are Cheating with consumer/customers and earning money. Hope to have favorable response from consumer forum/Police and Tata consumer redressal. Thanks & Regards, Aarti Nerkar