Consumer Redressal

Hello, I had hired a car driver from one of the Car hiring agency ( Innovative Car Drivers) for which i had paid Rs. 14000/- as deposit amount which was refundable if i wish to discontinue the service of the driver nominated by the agency. After 1 month as i found the service of the driver incompetent to the job, i decided to discontinue the services of the driver provided by this agency & have intimated via email dtd 15-Jan-2015 regarding the discontinuation. As per the agreement, they have to refund the deposit amount after 30 days of intimation. I am continously following up with the executive who is not responding to my phone calls & is not obliging to refund the amount. Request your immense support in resolving this issue & get my refund amount back. Such fraudsters should be put behind the bars.