Consumer Redressal

I orders two product's from Paytm after that ifase refund problem from this company after he month I get the refund but I applied one promocode that 100 rupes redused and they inform me this mony will be added my Paytm account wallet after 1 month over still now it is didn't happen .like that same issue for my second order they told that in my mail I'd shows iam below 18 become they can't add the mony after I take the screenshot of my mail profile date of birth section to show my age but no replay for that after that I send series of mails and calls no replay from this company.they didn't give proper coustomer care also so iam really fed up with this company. My order numbers are:782170092.&771242074