Consumer Redressal

M/s Freeman Measures Ltd., Ludhiana sent me an item by First Flight Courier Ltd (FFCL), from Ludhiana on 22/01/15, which was delivered to me on 30/01/15 (9 days later). Tracking reveals that the consignment (docket no. I00700066745) arrived @ Bengaluru on 24th Jan & internal misroute caused the delay. I was unable to reach their customer care @ Bengaluru over phone. I sent an e-mail complaint to their Mumbai & Bengaluru office on 31st Jan & 5th Feb. No reply from these offices. I contacted Ms. Anisha, FFCL, Mumbai over phone on 2 occasions, who acknowledged the receipt of my e-mail, asked me to contact Ms. Nishad, Bengaluru, who in turn directed me to Mr. Kondaiah G, their Assistant Manager,Bengaluru. I contacted Mr. Kondaiah over the phone (25th Feb.). He shouted @ me to contact my sender @ Ludhiana for claims & disconnected the phone. Now they have accepted their fault but refuse to pay compensation. I would like to claim monetary compensation from FFCL.