Consumer Redressal

I purchased a vaccum cleaner from EUREKA FORBES vide their advance receipt no 050465 from their sales representative G.SUGUMAR (9049056) WHOSE OFFICE IS LOCATED AT 16, 12TH CROSS STREET, DHANDEESWARAN NAGAR, VELACHERY CHENNAI 600042. THE DELIVERY OF THE EQUIPMENT WAS MADE ON 09.03.13 AND THE BALANCE PAYMENT WAS ALSO MADE ON THE SAME DAY. THE PURCHASE BILL, PAYMENT RECEIPT, WARRANTY CARD AND SOME PROMISED GIFT VOUCHERS HAVE NOT BEEN SENT TO ME DESPITE MY SEVERAL REQUESTS OVER PHONE , THROUGH EMAIL AND THROUGH THEIR TWITTER AND FACE BOOK ACCOUNTS. MY COMPLAINT NO.88292439 TO THEIR HELP LINE NO 39883333 ON 25.03.13 HAS NOT SOLVED THIS ISSUE. PLEASE ADVICE ME ON THE FUTURE COURSE OF ACTION AND ALSO PLEASE LET ME KNOW YOUR CHENNAI OFFICE ADDRESS SO I CAN DIRECTLY CONTACT THEM FOR FURTHER ASSISTANCE.