Consumer Redressal

Hello i have ordered a powerbank on 13th February 2015 from Ask me bazaar site.Order number is AB1136012. Till now i did not receive my product. There is no option to track it online. Whenever i call them they are saying that sorry for the inconvenience we are raising a complaint and will get back to you within 7 business days. I did two times like that but still they are also not able to locate the order status. I have mailed them 6 times but there is no response. If i ask them to cancel my product they are not doing that aswell. Amount was deducted from my account on 13th February till now i did not recieve my product and status aswell. They are not at all bothered about the customer. Request you to please provide me some solution for this. And help others to dont purchase products from this site. Thank you