Consumer Redressal

i apply for distance education EXECUTIVE MBA 1year program in Karnataka state open university. My consular Mr. Danil form UTS (universal training solutions pvt. ltd. pune Bavdhan.) he told me i am eligible for this course and take admission fee of Rs16500 at 21 jan 2015. after 10 day he saying UGC rules are chang so they are unable to register my admission. so my admission was cancelled.. then i told them to refund my fee payment. he didn't tell me correct procedure to refund. he only say on call "we return your fees soon in this week. evertime same answer . after 1 month on 23 feb when i go to UTS Office to ask him to why fees not refund yet. that time he told me different process. Now he is avoiding to giving my fees. and not receive my calls. plz tell me what should i do. sumit pandit