Consumer Redressal

We had placed a call with IFB on February 28, 2015 for uninstallation of the washing machine and re-installation at new premises. A ticket no. 149992645 was generated. The technician came on March 05 and uninstalled the machine collecting the entire charges for uninstallation and reinstallation. When asked to come and fix it on March 07, 2015 he refused saying he was on HOLI leave. Since then its been 8 days, no one has visited us to re-install the machine, despite calling up IFB customer care everyday with a new ticket no.15076477, generated on March 09, 2015. We had been given the contact nos. of some local IFB Franchise headed by Ms. Nema (8595324115) who has not attended to our concern till date. Even the Regional Manager Mr. Chanchal (9313778756) has also not entertained our request. Further they are not taking our calls now. I am totally aggrieved by this apalling behaviour of IFB and seek necessary redressal & compensation.