Consumer Redressal

I have booked Sunlite Packers & Movers to shift my household goods from Hyderabad to Bengalooru. The goods cost will be around Rs.1.40lacs. An Estimation was given for all household goods for including insurance cost and paid all money in advance. Insurance receipts were said to be mailed on next day, But,those papers were not sent till today.Our Luggage has not been delivered till date and there is no proper response from the staff. We have called a no. of times to Mr.Nehra,Mr.Vinod but, their is no proper response. After calling a number of times, Mr.Vinod said that the luggage is still in transport.Their behaviour is quite rude & they spoke very harshly to us & We are calling them continuously but they are not giving any status of our luggage. All this matter is causing a lot of disturbance and trouble to us and we are facing a lot of problem because all our household goods.This issue is causing serious mental tension, stress and it is also disturbing my work.